Free · No signup required

Find out what your customers are really complaining about

A 60-second diagnostic of your customer service health, based on real public reviews from Trustpilot, Reddit, and your own website.

Free · Takes 60 seconds · No signup required to view sample report

How it works

You enter a URL. We do the rest — fully automated in under a minute.

01

We read your support pages

We crawl your help center, contact pages, and public SLA commitments to understand what you promise customers.

02

We scan Trustpilot & Reddit

We pull real reviews and open discussions to surface what customers actually say — unfiltered.

03

You get an actionable report

Verbatim quotes, a health score, promise-vs-reality gap analysis, and automation opportunities in 60 seconds.

What's in the report

Not a vanity dashboard. A diagnostic built for CX leaders who want honest answers.

01

CS Health Score

A letter grade (A–F) derived from sentiment analysis, complaint frequency, and response-pattern signals across your public footprint.

02

Top Complaint Categories

The real issues your customers vent about — bucketed by theme, ranked by severity, with verbatim sample quotes.

03

Promise vs. Reality Gap

Where your marketing copy and actual customer experience diverge. The gap your CS team quietly absorbs every day.

04

Automation Opportunities

Which ticket types are highly automatable today, and what an AI agent would say to handle them.